Terms of use and contract

These general conditions regulate the contracting and use of the LOCKERS BILBAO-Moyúa lockers, through the website https://app.milockerenbilbao.com/, whose owner is Vicente Espino Eguren (hereinafter, the Owner), and the contractual relationship between him and the User who uses said locker service.

Service

The owner offers its users the possibility of renting any of its lockers for periods of calendar days, within the schedules offered by LOCKERS BILBAO-Moyúa. All reservations will be valid from the time the user makes the reservation. The user will receive an email half an hour before the time chosen to use the locker or lockers in order to manage the reservation.

Types of slogans

The type of lockers offered by LOCKERS BILBAO-Moyúa are of three different sizes:

• Size S locker, measuring 320 x 440 x 865 mm.
• Locker size M, measuring 535 x 440 x 865 mm.
• Locker size L, measuring 750 x 440 x 865 mm (only one size is shown in the document sent).

The size of the locker doors is as follows:

• Door size S, measuring 291 x 380 mm.
• Door size M, measuring 506 x 380 mm.
• Door size L, measuring 721 x 380 mm.

Limits on the use of lockers

Lockers shall be used for lawful purposes, and no illegal items shall be stored in them. Likewise, flammable, polluting or dangerous materials shall not be introduced. Nor animals or living beings. No unpackaged food or beverages shall be brought into the lockers. It is not recommended to include money or goods of special value, and in any case, if it is done, it will be under the responsibility of the user.

Availability

Through the website https://milockerenbilbao.com/, the user will be able to reserve the desired size locker, depending on availability at the time.

Lease terms

The locker rental service is for periods of 24 hours. If the reservation has been made for the same day, without specifying a date, it will start counting from the moment the order is completed. If it is for a specific day and time, from the date specified at the time of payment.

Access to the locker

The rental service of each locker shall be accessible 24 hours a day, every day of the week, 365 days a year.

Only users, or persons authorized to do so, under their responsibility, may return to the locker to retrieve the packages deposited therein.

Access to the premises shall be only for the purpose of accessing the locker, and to deposit or collect their belongings, without being allowed to remain on the premises longer than strictly necessary. Eating and drinking are not allowed inside the premises.

The lockers, once used, must remain closed and in the same state in which they were found, undertaking to notify LOCKERS BILBAO-Moyúa of any incident in this regard.

The user will be responsible for any physical damage that may be caused in the premises and, especially for any damage caused by improper use of the lockers, being obliged to compensate, where appropriate, for the possible deterioration of the same, as well as any possible losses during the repair or replacement of the same.

Modification or cancellation of the reservation

The user can modify or cancel the reservation, as long as it is made 24 hours before the date on which the service booked through the website begins.

Price

The price per locker will be the price indicated on the website at the time of booking. The prices shown on the website include VAT and refer to the rental of a locker (depending on the size), for the time indicated in the reservation.

Booking process

To make a reservation at LOCKERS BILBAO-Moyúa, please follow the steps below:

1. Select the desired services from among those offered on the page. Click on each service to access its file, which includes a detailed description, with information, main characteristics and price.
2. Once the desired service/s has/have been selected, click on the “Book” button to complete the reservation.
3. Once the selection is complete, click on the “Finalize purchase” button.
4. Next, the contact information must be provided: name and surname, telephone number and e-mail address, and the purchase process must be completed.
5. When processing the order, the user accepts these Conditions and chooses the means of payment of his contracting from among those offered by LOCKERS BILBAO-Moyúa.
6. Once the contracting process is completed, the user will receive an email with the confirmation and the access codes to the venue and the box office.

In case you need an invoice, you can request it by sending an e-mail to moyua@milockerenbilbao.com.

Incident reporting

In case of blockage, breakdown or any other type of incident in the use of the locker/s, the user has at his disposal the customer service, which can be used by calling the number indicated on the website, or by sending an email to moyua@milockerenbilbao.com.

Return and shipment

Once the contracted reservation period has elapsed, LOCKERS BILBAO-Moyúa is authorized to open the locker and remove the deposited packages. Under no circumstances will the belongings be opened. Therefore, it is the user’s responsibility to deposit the belongings properly packed.

The removed belongings will be stored temporarily. Within this period they may be claimed, and LOCKERS BILBAO Moyúa will try to contact the user to manage the return, the cost of which will be borne exclusively by the user. After fifteen days, without contacting the user, the belongings will be presumed abandoned for all purposes, LOCKERS BILBAO-Moyúa not assuming any responsibility, and being free to dispose of them, without any right for the customer to claim.

For each day from the end of the rental period until the delivery of the packages, the amount of the locker rental will be charged daily, plus an additional penalty of 100 euros, regardless of the right to claim for damages and losses actually incurred.

Claims

In case the User considers that he/she has grounds to file a complaint, he/she may do so by sending an e-mail to the following address moyua@milockerenbilbao.com.

LOCKERS BILBAO-Moyúa will try to solve the incident and find a satisfactory solution for both parties.